It should be noted that you should back up all files stored in Adobe directories, including custom plug-ins. Another scenario is the connection to Adobe's servers fails, the Cleaner Tool will assist you in removing the offending host file entries that are preventing access to Adobe software and servers. If you are are experiencing issues while attempting to install Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. This tool can prove helpful in the event you are utilizing pre-release software on your system and would like to remove it easily. Download the Adobe CS5 Cleaner Tool for Macintosh (DMG, 1.Adobe Creative Cloud Cleaner Tool enables a precise removal of flawed or corrupted installation records for Creative Cloud or Creative Suite applications.Download the Adobe CS5 Cleaner Tool for Windows (ZIP, 4.35 MB).It is important you read and carefully follow the ReadMe instructions included with the download.

* Download the Adobe CS5 Cleaner Tool for Macintosh (DMG, 1.4 MB).* Download the Adobe CS5 Cleaner Tool for Windows (ZIP, 4.5 MB).Now you can proceed with your installation of the shipping version of Creative Suite 5.Once the Cleaner Tool completes press Enter or Quit (Mac) to exit. Follow the on-screen prompt to complete the script.On Macintosh, double click Adobe Creative Suite Cleanup.

Note: When the Run As Administrator option is not available double click on CS5InstallerDatabaseUtility.exe.

On Windows, right click CS5InstallerDatabaseUtility.exe and select Run As Administrator.

The download includes the Cleaner Tool as well as a ReadMeFirst.pdf file with detailed instructions.

Unzip the download (Win), or mount the.

Download the appropriate file from below.

Restart your system and close all open programs.

On Macintosh, the uninstaller is in Applications/Utilities/Adobe Installers.

On Windows Vista or Windows 7, in the Control Panel select Programs then Programs And Features.

On Windows XP, uninstall via Add or Remove Programs in the Control Panel.

Uninstall the Adobe Creative Suite 5 products prior to using the CS5 Cleaner Tool.

Back-up all data stored in Adobe product directories prior to using the CS5 Cleaner Tool, including custom plug-ins, preference files or profiles you have installed.

The Adobe CS5 Cleaner Tool is designed to not interfere with existing installations of previous versions of Adobe Creative Suite products, but it allows you to specify if you wish to remove them as well. The tool can clean up install records for any pre-release (beta) installations of Creative Suite 5 products. The Adobe CS5 Cleaner Tool helps to resolve installation problems for Adobe Creative Suite 5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. You must enable JavaScript in your browser.

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